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Customer Service

Ai Vapes Delivery and Returns

Ai Vapes is the store for you to learn all about the vapes you buy. We inform our customers about the policies we have. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us. Please read the Freqently Asked Questions from other customers

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Correct Information on Order

Please be sure to have the correct address submitted in the order form prior to placing the order for completion. If you submitted an incorrect address you must contact customer service! We are not responsible for lost or stolen items. All vaporizers come with a tracking number which is eletronically verified through tracking technology. If your vaporizer is stolen and shows delivered, please file report with local authorities. For orders over $500 we generally require the customer to sign for the package to verify they recieved.

Placing Your Order

Vaporizers ordered After 4PM EST standard time will be shipped the next business days. We ship from East coast warehouse locations. We also ship from our west coast distributor warehouse depending on the location of the customer. If there are any delays on order we will contact you to let you know that the product you ordered may not be available for the speicific color you chose, or may have some inventory mistake or issue. (Generally this doesn't happen)

Speeding Up Orders


In General orders to ensure fastest shipment, please submit the billing and shipping address the same using the same IP for the location you live. Some delays may occur depending on the geo-location you order from correlating to the information you provide for billing matched with our fraud verification systems which supplies 3rd party credit card holder data to ensure the cardholder submitting the transaction is the person they say they are. If you are flagged in our system, one of our staff will contact you promptly.

 

Shipping and Delivery
Free Shipping 4-7 days Priority 2-3 Days UPS Ground 3-5 Days FedEx Next Day  

Returns and Replacements

If an order arrives broken or does not work, please contact us with an email and pictures. We will provide you with RMA information and delivery indstructions. Do not ship to our address! We will give you a return address. We allow 14 days returns on all unopened and unused products. If your product is used and working you may be subject to a restocking fee up to 15% charge. If it is broken due to malfunction of manufacturer fault, we will provide you with shipping information to return product. Visit Return Policy

Returning Opened Products

We accept returns of all unused and unopened products for 14 days following receipt of your order. Simply send it back to us for a refund (less a 15% restocking fee and shipping costs). Order cancellations are also subject to a 15% re-stocking fee. If you open or use a device, you will be charged 15% to return this product. We cannot put used vapes back on the shelf for resale as brand new. Visit Return Policy.

Ai Vapes Product Gaurnetee

We ensure our customers order the best products, therefor we inspect each vaporizer before it is shipped to make sure it is properly working. All vaporizers are manufacturer tested as "Working Properly". We make sure we video record, and take pictures of each shipment that goes out to all our customers to ensure accuracy. We have the best returns approach to avoid any hassles. Our customers will remain happy as long as we master the order-flow status.

Manufacturers Warranty

All our name brand vaporizers are protecting our customers with manufacturers warranty in case the device fails over time. You may contact and register the device you ordered and you will get a service request once you reach out to the manufacturer you ordered. Vaporizer industry has the best manufacturer warranty protection. This is what keeps customers coming back to AiVapes.com since our manufacturers have all our customers back, you have nothing to worry about if something may break!

I Need Help!

Fastest way to contact us is on chat support or by calling 540-779-5370 we will attend and answer all questions you may have for us. We strive to give you the latest information on where your order is located. Please contact us